1. Introduction

This policy explains how The Clear Agency (Isabella Simi, BE 0707.746.345) collects, uses and protects your personal data in accordance with the General Data Protection Regulation (GDPR — Regulation EU 2016/679).

2. Data controller

Isabella Simi — The Clear Agency
Rue des Rossignols 75, 6110 Montigny-le-Tilleul, Belgium
Email: hello@theclearagency.com

3. Data collected

We may collect the following data:

Data provided voluntarily via the contact form

• first and last name
• email address
• phone number
• message content
• any information voluntarily provided

Automatically collected data

When browsing the website, certain technical data may be collected:

• IP address (anonymised where possible)
• device and browser type
• pages visited
• time spent on the site
• interactions with the website

These data are collected through analytics and performance measurement tools.

4. Purpose and legal basis

Purpose - Legal basis (Art. 6 GDPR)

• Respond to contact requests: Legitimate interest (art. 6.1.f)
• Follow-up communication: Legitimate interest (art. 6.1.f)
• Website traffic analysis: Consent (art. 6.1.a)
• User experience improvement: Consent (art. 6.1.a)
• Marketing performance measurement: Consent (art. 6.1.a)

We do not sell personal data.

5. Data retention

Contact form data are stored for 24 months after the last interaction.

Analytics data may be stored for up to 26 months.

Data required for legal obligations (e.g. accounting) may be stored for up to 7 years.

6. Data recipients

Data may be processed by the following service providers:

• Webflow Inc. — website hosting and development platform
• Infomaniak Network SA — domain name and email provider
• Google LLC — analytics services (Google Analytics)
• Meta Platforms Inc. — advertising performance measurement (Meta Pixel)

These providers act as data processors.

7. Transfers outside the European Union

Some providers may process data outside the European Economic Area, particularly in the United States (Google, Meta, Webflow).

Such transfers are governed by appropriate safeguards in accordance with GDPR requirements, including:

• Standard Contractual Clauses approved by the European Commission
• appropriate technical safeguards

8. Your rights

Under GDPR, you have the following rights:

• right of access
• right to rectification
• right to erasure
• right to restriction of processing
• right to object
• right to data portability

To exercise your rights:

hello@theclearagency.com

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

https://www.autoriteprotectiondonnees.be

9. Cookies and similar technologies

The website uses cookies and similar technologies for:

Strictly necessary cookies

to ensure the proper functioning and security of the website

Analytics cookies

Google Analytics helps us understand how visitors interact with the website in order to improve content and user experience.

Marketing cookies

Meta Pixel helps measure the effectiveness of advertising campaigns and better understand audiences.

These cookies are placed only after consent via the cookie banner.

You can modify your preferences at any time.

10. Security

We implement appropriate technical and organisational measures to protect personal data:

• HTTPS secure connection
• restricted data access
• use of industry-standard secure providers

11. Changes

This policy may be updated at any time.

The date of update indicated on this page is authoritative.